Smarter Customer Support.
Seamless Engagement.
Easy Help is a WhatsApp Business-integrated support system for seamless customer service. It automates responses, organizes tickets, and enables multi-device access.
Seamless WhatsApp Business Integration
Comprehensive Reporting & Analytics
Insightful Dashboard with Customizable User Permissions
What is Easy Help?
Easy Help is a powerful WhatsApp Business-integrated support request management system that helps businesses provide seamless customer support. With business profiles, two-way messaging, and quick replies, you can engage customers efficiently while organizing support tickets.
Our system leverages automation to streamline responses with predefined messages and WhatsApp templates, ensuring faster issue resolution. By integrating multi-device support, your entire team can access customer messages on a single dashboard, delivering a unified service experience.
With Easy Help, you can enhance customer engagement, collect valuable feedback and reviews, and maintain 24/7 availability using away messages. Whether you need to manage service requests, inquiries, or escalations, Easy Help simplifies customer interactions, making your support more efficient, responsive, and customer-centric.
Advanced Features for Effortless Customer Support
Round Robin & Least Loaded Ticket Assignment
Easy Help optimizes ticket distribution with Round Robin and Least Loaded assignment strategies.
Seamless WhatsApp Business Integration
Easy Help offers seamless WhatsApp Business integration, enabling businesses to provide exceptional customer support directly through WhatsApp.
Insightful Dashboard with Customizable User Permissions
Easy Help provides an insightful dashboard that adapts based on each user’s permission level, delivering relevant information at a glance.
Cost-Effective & Affordable Solution
We understand that customer support should not come with a high price tag, which is why our system is designed to provide exceptional value while being budget-friendly.
Role-Based Access Control (RBAC) for Secure Support Management
Easy Help ensures a structured and secure support workflow with Role-Based Access Control (RBAC)
Comprehensive Reporting & Analytics
Easy Help provides detailed reports and analytics, offering valuable insights into your support system’s performance.
WhatsApp Message Templates for Fast & Efficient Support
Easy Help streamlines customer interactions with WhatsApp Business message templates, enabling quick and consistent responses.
Agent Shift Management & Ticket Assignment
Easy Help allows businesses to efficiently manage agent shifts and ensure optimal ticket allocation based on agent availability.
Tailored Solutions for Every Business & Institution
Easy Help is perfect for businesses of all sizes and educational institutes looking to improve customer support and communication. With scalable features that grow with your needs, it ensures seamless and efficient support for any organization.
Small & Medium Businesses
Simplify customer interactions and improve support efficiency.
Large Enterprises
Handle high volumes of tickets and manage team workflows effectively.
Educational Institutes
Provide quick, real-time support for students, parents, and staff.
Request Demo
We believe in offering cost-effective solutions that deliver real value, and we’ll work with you to choose the plan that fits your business perfectly.
Feel free to reach out for any inquiries or to request a demo
- +94117 988 600
- [email protected]
At Easy Help, we offer flexible pricing plans to suit businesses of all sizes. For detailed pricing information, please fill out the email form below, and our team will get back to you with a customized quote based on your specific needs and requirements.
FAQ
1. What is Easy Help?
Easy Help is a WhatsApp Business-integrated support management system designed for businesses and educational institutions to streamline customer interactions, manage tickets, and improve support efficiency.
2. How does Easy Help assign support tickets?
Easy Help uses intelligent ticket assignment, including Round Robin and Least Loaded methods, to distribute tickets fairly among available agents, ensuring faster response times and better workload management.
3. Can Easy Help be used by small businesses and large enterprises?
Yes! Easy Help is scalable and works for businesses of all sizes, from small startups to large enterprises and educational institutions, providing flexible support solutions tailored to your needs.
4. Does Easy Help offer message templates for WhatsApp?
Yes! Easy Help includes WhatsApp Business message templates, allowing agents to send quick replies and automated responses, reducing response time and improving customer engagement.
5. How can I get pricing details?
Pricing is tailored to your business needs. Simply send us an email or call, and our team will provide a customized quote.
6. Can I request a demo of Easy Help?
Absolutely! Simply send us an email or call, and our team will contact you to arrange demo.