Customer support & lead management platform

Every Conversation.
One Powerful Workspace.

Connect your customer channels, manage leads and support tickets, and automate everyday workflows — all from one powerful platform.

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4channels, one inbox
Organizedevery request has an owner
Simpleaccess for every team

Communication channels

Your customers are everywhere.
Your conversations don't have to be.

Agents work from one unified inbox instead of switching between apps.

WhatsApp Business Messenger Instagram Web Chat Widget
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The platform

Everything support & lead ops needs, built in

No bolt-ons. One data model connects conversations, leads, tickets and the people who work them.

Unified Inbox

WhatsApp, Messenger, Instagram and Web Chat all feed the same conversation, lead and ticket pipeline — agents learn one tool, not five.

Lead Management

Capture and nurture inquiries before they become support work. Pending → Assigned → Contacted → Won/Loss, with notes and history per lead.

Ticket Management

Round-robin or fixed assignment, reply vs. internal notes, attachments, templates, and full filtering by status, channel, type and phone number.

Workflow Automation

A drag-and-drop automation canvas with a step palette, variable picker and live JSON preview — welcome messages, OOO replies and holiday flows, no code.

Team Collaboration

Every new message and status change reaches the console instantly — multiple agents, one live view, no stale refresh.

Dashboards & Reporting

Live ticket counts, response-time, agent availability and feedback reports — plus WhatsApp channel insights read straight from Meta.

Mobile Experience

Work tickets on the go from the Agent App — multi-tenant sign-in from a single login screen, for iOS and Android.

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See the full platform, feature by feature.
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Automation

Let the Flow Builder handle the first reply — every time

Build conversation flows visually: send a message, ask an interactive question, group media together, or hand off to a human — all on one canvas with a live JSON preview and a validation panel that catches broken flows before they ship.

  • Welcome messages & out-of-office replies
  • Holiday messaging with calendar-aware scheduling
  • 7-day work-hours automation with start/end validation
  • Tickets route to a human once the flow completes or one is requested
More on Workflow Automation →
New message
Send interactive
menu: billing / support / other
Send grouped message
Assign team
Route to agent
Agent Dinusha repliedjust now
Ticket #4821 assigned2s ago
New lead from Instagram12s ago
Shift ended — tickets redistributed1m ago

Team collaboration

Keep your entire team in sync

New messages, assignments, lead updates and agent status changes show up on the console the instant they happen — no refresh, no delay. The mobile app stays battery-friendly with lightweight polling, so every client sees the same state without the same cost.

  • Ticket created / updated / resolved events
  • Agent status & shift-end broadcasts
  • Lead created / updated in real time
  • In-app notification center with read tracking
More on Team Collaboration →

External Integrations

Give every conversation more context

Messaging channels answer where a customer talks to you. External integrations answer what useful context EasyHelp can bring in about them. Connect your own systems via an authenticated API so agents see customer details, order details or profile details without asking for them twice.

  • Authenticated API requests from your own systems
  • Contact enrichment — bring in customer or profile details
  • Request enrichment — attach order, account or issue context
  • Help agents understand who they're talking to before they respond
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Your system
Authenticated API request
EasyHelp Agent Workspace

Solutions

Support workflows designed for your team

Illustrative scenarios built from EasyHelp's existing features.

Education & Training

Student support that understands the student.

Customer Service Teams

One workspace for every support request.

Sales & Lead Management

Capture every inquiry, follow through on every opportunity.
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Work anywhere

However your team works, EasyHelp is there

Web Console

The full admin & agent workspace — configuration, reporting and complete ticket/lead operations.

Agent Mobile App

Work tickets on the go — multi-tenant sign-in from a single login screen, for iOS and Android.

API

The backbone behind both clients, plus public channel webhooks and the embeddable chat widget.

Ready to make customer support feel effortless?

See EasyHelp running on your own channels — no sales deck, just the product.

Book a Demo