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Frequently Asked Questions About EasyHelp
Straight answers about what EasyHelp does today.
What is EasyHelp?
EasyHelp is a multi-tenant customer support ticketing and lead management platform. It unifies WhatsApp, Messenger, Instagram and Web Chat conversations into one inbox, turns inquiries into tracked leads and tickets, and automates routine responses.
Which messaging channels does EasyHelp support?
WhatsApp Business, Facebook Messenger, Instagram Messaging and an embeddable Web Chat Widget — all feeding the same shared inbox.
Are external integrations the same as messaging channels?
No. An external integration enriches a contact and a support request with identity and context pulled from your own systems via API — it is not a place a customer sends you a message.
How does context enrichment work?
Connect your own system to EasyHelp through an authenticated API call that attaches customer, order or profile context to a ticket as it's created. See the Integrations page for details.
How are tickets assigned?
Either round-robin across online agents, respecting per-agent load limits, or fixed manual assignment — configurable by an administrator.
Does EasyHelp use AI to answer customers?
No. Automation in EasyHelp is rule-based (the Flow Builder and automated messages) — there is no AI/LLM/NLP component generating replies.
Is there a mobile app for agents?
Yes — the EasyHelp Agent App lets agents and admins work tickets on the go, with multi-tenant sign-in from a single login screen.
How do I see EasyHelp in action?
Book a demo and we'll walk through the console on your own channels.
Ready to make customer support feel effortless?
See EasyHelp running on your own channels — no sales deck, just the product.