Channels
Bring Messenger into Your Support Inbox
Messenger conversations are received and answered from the same shared inbox as every other connected channel — no separate Page inbox to check.
How it works
A customer message to your connected Facebook Page arrives in EasyHelp as a conversation, routes into the lead or ticket pipeline, and is assigned the same way as any other channel.
What it connects to
A workspace-scoped Messenger webhook receives inbound events; replies are sent back through the same connection.
Setup
Requires a connected Facebook Page configured per workspace.
EasyHelp integrates with the Messenger Platform; it is not affiliated with or endorsed by Meta.
Ready to make customer support feel effortless?
See EasyHelp running on your own channels — no sales deck, just the product.