Channels
Manage Instagram Customer Messages
Instagram direct messages reach the shared inbox exactly like WhatsApp or Messenger conversations, with no separate app to monitor.
How it works
A DM to your connected Instagram account arrives in EasyHelp, can be converted to a lead or ticket, and is assigned and tracked like any other conversation.
What it connects to
A workspace-scoped Instagram webhook receives inbound messages; replies are sent back through the same connection.
Setup
Requires a connected Instagram professional account configured per workspace.
EasyHelp integrates with Instagram Messaging; it is not affiliated with or endorsed by Meta.
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