Channels
Manage WhatsApp Customer Conversations
EasyHelp connects to the WhatsApp Business API so every inbound message lands in the same inbox as your other channels.
How it works
A message arrives through your connected WhatsApp Business number, lands in the shared inbox as a conversation, and can become a lead or a ticket. Agents reply from EasyHelp; pre-approved WhatsApp templates are available for fast, policy-compliant replies.
What it connects to
A workspace-scoped webhook receives inbound messages; EasyHelp sends replies back through the same WhatsApp Business API connection, including template messages with dynamic parameters.
Setup
Requires a WhatsApp Business API connection configured per workspace. EasyHelp also tracks the WhatsApp 24-hour messaging window and reflects expired sessions on the ticket.
EasyHelp integrates with the WhatsApp Business API; it is not affiliated with or endorsed by Meta.
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