Features
Turn Customer Inquiries into Opportunities
The Lead Center captures and nurtures inquiries before they become support work — so nothing valuable gets lost in a general inbox.
Who it helps
For teams that need to separate sales inquiries from support requests and follow up on both.
What it does
- Leads from WhatsApp, Messenger, Instagram, Web Chat or manual entry
- Status pipeline: Pending → Assigned → Contacted → Won / Loss
- Notes and full history per lead
- One-click conversion from lead to ticket
Questions about this feature
How does a lead become a ticket?
An agent converts a lead to a ticket in one action once it needs support handling rather than a sales follow-up.
Can leads be entered manually?
Yes — agents can create a lead directly, in addition to leads arriving from a connected channel.
Ready to make customer support feel effortless?
See EasyHelp running on your own channels — no sales deck, just the product.