Features
Track Every Support Request to Resolution
Tickets are the core unit of support work in EasyHelp — created from any channel or from a connected external system, and tracked through to resolution.
Who it helps
For support teams who need clear ownership, an audit trail, and a consistent way to close the loop on every request.
What it does
- Round-robin or fixed assignment, with manager reassignment
- Customer-facing replies vs. team-only internal notes
- Attachments and reusable reply templates
- Filter by status, channel, type and phone number; full previous-ticket history per customer
Questions about this feature
Who can reassign a ticket?
Reassignment is restricted to admins and managers, with the change recorded in an audit log.
Can a ticket come from outside a messaging channel?
Yes — requests from a connected external system reach EasyHelp through an authenticated API and become tickets the same way.
Ready to make customer support feel effortless?
See EasyHelp running on your own channels — no sales deck, just the product.