Features
Manage Customer Support on the Go
The Agent App puts the same ticket inbox, conversation view and status controls in agents' pockets — built for responsiveness, not a cut-down afterthought.
Who it helps
For agents and admins who aren't always at a desk, and teams supporting more than one workspace.
What it does
- Multi-tenant sign-in by workspace URL, email and password — remembered per device
- Ticket inbox with filters, phone search, infinite scroll and pull-to-refresh
- Chat-style conversation view with attachments
- Reply, add an internal note, resolve, close, mark as lead, or reassign (admins)
Questions about this feature
Can one agent sign into more than one workspace?
Yes — the app supports multi-tenant sign-in by workspace URL from a single login screen.
Ready to make customer support feel effortless?
See EasyHelp running on your own channels — no sales deck, just the product.