Features
All Your Customer Conversations in One Inbox
Every message, from every connected channel, lands in the same shared inbox — with the same conversation, lead and ticket pipeline behind it.
Who it helps
For support and sales teams juggling WhatsApp, Messenger, Instagram and website chat across separate apps or tabs.
What it does
- WhatsApp Business, Messenger, Instagram and Web Chat in a single feed
- Chat-style conversation view distinguishing customer, agent, internal and system messages
- Attachments and files on any conversation
- Filter by status, channel, type, or phone number
Questions about this feature
Do agents need separate logins for each channel?
No. Agents work from one EasyHelp login; channel connections are configured once per workspace.
Can a customer be reached on more than one channel?
Each conversation is tracked against its source channel, with full history visible alongside any other tickets from the same customer.
Ready to make customer support feel effortless?
See EasyHelp running on your own channels — no sales deck, just the product.