Features
Automate Your Support Workflows
The Flow Builder is a drag-and-drop canvas for conversation automation — so routine replies and routing happen without an agent typing the same thing twice.
Who it helps
For teams that want consistent first responses and predictable routing without writing code.
What it does
- Visual step palette with a live JSON preview and a validation panel
- Steps for sending messages, interactive menus, grouped media and team assignment
- Built-in welcome, out-of-office and holiday automations
- 7-day work-hours scheduling with start/end-time validation
Questions about this feature
Does this use AI to understand messages?
No — flows are deterministic, rule-based decision trees, not natural-language understanding.
What happens when a flow finishes?
The ticket routes to a human agent once the flow completes or the customer asks for one.
Ready to make customer support feel effortless?
See EasyHelp running on your own channels — no sales deck, just the product.