Contact Enrichment
Bring in customer or profile details and associate them with a support contact.
External Integrations → Context Enrichment
Give Every Conversation the Context It Needs.
EasyHelp can receive authenticated requests from your own systems — enriching a contact or a support request with customer, order or profile details, so agents aren't starting from zero.
How EasyHelp uses enrichment
Request Enrichment
Attach order, account or issue details to the support request.
Authenticated Requests
Requests are authenticated before any context reaches EasyHelp.
Contextual Support
Help agents understand who they're talking to before they respond.
How it works
Your system sends a request
Authenticated via API
EasyHelp creates a ticket with available context
Agent responds and resolves, context in hand
Contact & request enrichment
EasyHelp can associate an authenticated identity with a contact for a request coming from your own system. Exactly which fields are available — customer details, order details, profile details or something else — depends on what your system provides and makes available to agents; only fields actually supplied by a given integration are shown.
Example use cases
- Account or login issues
- Order or billing questions
- Access or entitlement issues
- General support requests with existing account context
Security & authentication
Requests are authenticated before they reach EasyHelp. Scope and authentication are enforced at the integration boundary; EasyHelp does not claim specific certifications, synchronization cadence, or retention rules beyond what is implemented.
Frequently asked questions
Can my own systems send context into EasyHelp?
Yes — a connected system can send an authenticated request into EasyHelp that becomes a ticket with whatever context it supplies.
How is the request authenticated?
Each request is authenticated via an API call before it reaches EasyHelp.
What information is available to agents?
Only the identity and context actually supplied by the configured integration and made available to agents — this varies by deployment.
What does my system need to provide?
An authenticated request path that identifies the customer or account and the nature of the request.
Ready to make customer support feel effortless?
See EasyHelp running on your own channels — no sales deck, just the product.