Solutions
Better Student Support for Education Providers
Education and training providers use EasyHelp to combine LMS-authenticated student requests with WhatsApp, Messenger, Instagram and Web Chat — all in one workspace.
An illustrative workflow
A student can't access a course video and messages through the LMS. The request reaches EasyHelp authenticated via JWT, becomes a ticket, and an agent responds with whatever context the integration supplies — without asking the student to re-explain who they are.
Built from existing EasyHelp features
- JWT-authenticated support requests from a connected LMS
- Ticket types for video playback and time-extension requests
- Multi-channel contact for students who reach out via WhatsApp or Web Chat instead
- Assignment, internal notes and full ticket history per student
Ready to make customer support feel effortless?
See EasyHelp running on your own channels — no sales deck, just the product.